Khelo VIP Privacy Policy

1 Who We Are

Khelo VIP is an online gaming platform operated for players in Bangladesh. When this Privacy Policy refers to "Khelo VIP", "we", "us", or "our", it means the operator of the Khelo VIP platform accessible at khelo-vip.vip.

This Privacy Policy explains how Khelo VIP collects, uses, stores, and protects the personal data of players and visitors to the platform. It applies to all personal data collected through the Khelo VIP website, mobile application, customer support channels, and any other interaction you have with the platform. By registering at Khelo VIP, you acknowledge that you have read and understood this Privacy Policy.

2 Data We Collect

Khelo VIP collects personal data in two ways — data you provide directly when registering or using the platform, and data collected automatically as you interact with the platform.

Data you provide directly:

• Registration data: Full name, date of birth, mobile number, and any other details entered during account creation.
• Identity verification data: Government-issued ID documents, selfies, or other verification materials requested during KYC checks.
• Payment data: Mobile wallet numbers (bKash, Nagad, Rocket) used for deposits and withdrawals. Full payment credentials are processed by the payment provider and are not stored by Khelo VIP.
• Support communications: Messages, emails, and chat transcripts exchanged with the Khelo VIP support team.
• Preference data: Game preferences, notification settings, and responsible gaming limits you set within your account.

Data collected automatically:

• Device data: Device type, operating system, browser type, and screen resolution.
• Usage data: Pages visited, games played, session duration, bet history, and navigation patterns within the platform.
• Technical data: IP address, connection timestamps, and error logs.
• Cookie data: Data collected via cookies and similar tracking technologies as described in Section 6.

3 How We Use Your Data

Khelo VIP uses your personal data for the following purposes. We only use your data in ways that are consistent with the reason it was collected.

• Account management: To create, maintain, and manage your Khelo VIP account, including processing deposits and withdrawals.
• Identity verification: To verify your age and identity as required by our responsible gaming obligations and to prevent fraud.
• Platform operation: To deliver the games, features, and services available on the Khelo VIP platform.
• Customer support: To respond to your queries, resolve disputes, and provide assistance when you contact the Khelo VIP support team.
• Security and fraud prevention: To detect and prevent fraudulent activity, money laundering, and other prohibited conduct on the platform.
• Responsible gaming: To monitor gaming patterns and apply responsible gaming tools where appropriate, including self-exclusion and deposit limits.
• Legal compliance: To comply with applicable laws, regulations, and requests from competent authorities.
• Platform improvement: To analyse usage patterns and improve the performance, design, and features of the Khelo VIP platform.
• Marketing: To send promotional offers and updates to players who have opted in to receive them. See Section 11 for details.

4 Legal Basis for Processing

Khelo VIP processes your personal data on the following legal bases:

• Contract performance: Processing your registration data, payment data, and account activity data is necessary to fulfil our contract with you as a Khelo VIP player.
• Legal obligation: Identity verification, transaction monitoring, and record-keeping are required by applicable laws and regulations.
• Legitimate interests: Fraud prevention, platform security, and platform improvement are carried out on the basis of Khelo VIP's legitimate business interests, provided those interests are not overridden by your rights.
• Consent: Marketing communications and non-essential cookies are processed only where you have given your explicit consent. You may withdraw consent at any time.

5 Sharing Your Data

Khelo VIP does not sell your personal data to any third party. We share your data only in the following limited circumstances:

• Payment processors: Mobile wallet providers (bKash, Nagad, Rocket) receive the minimum data necessary to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC service providers may process your identity documents to verify your age and identity on our behalf.
• Game providers: Game providers such as Playtech may receive your player ID and session data to deliver their games on the Khelo VIP platform. They do not receive your full personal profile.
• Technology providers: Hosting, analytics, and customer support platform providers who process data on our behalf under strict data processing agreements.
• Legal authorities: Khelo VIP will disclose personal data to law enforcement, regulatory bodies, or other competent authorities when required to do so by applicable law or a valid legal order.

6 Cookies and Tracking Technologies

Khelo VIP uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. A cookie is a small text file stored on your device when you visit a website.

We use the following types of cookies on the Khelo VIP platform:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and game display options to improve your experience on Khelo VIP.
• Analytics cookies: Help us understand how players navigate the platform so we can improve it. Data collected is aggregated and anonymised where possible.
• Marketing cookies: Used to deliver relevant promotional content to players who have opted in to marketing communications. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the Khelo VIP platform.

7 Data Security

Khelo VIP takes the security of your personal data seriously. We implement technical and organisational measures designed to protect your data against unauthorised access, loss, alteration, or disclosure. These measures include:

• Encryption: Data transmitted between your device and the Khelo VIP platform is encrypted using industry-standard TLS protocols.
• Access controls: Access to personal data within Khelo VIP is restricted to staff who need it to perform their job functions. All access is logged and monitored.
• Secure payment processing: Payment transactions are processed through secure channels. Khelo VIP does not store full payment credentials on its own systems.
• Regular security reviews: Khelo VIP conducts regular reviews of its security practices and updates them in response to emerging threats.

While Khelo VIP takes all reasonable steps to protect your data, no system is completely immune to security risks. If you suspect that your Khelo VIP account has been compromised, contact our support team immediately at [email protected].

8 Data Retention

Khelo VIP retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our internal retention policies. The specific retention periods depend on the type of data and the purpose for which it was collected.

• Account data: Retained for the duration of your account and for a minimum of five years after account closure, as required for legal and regulatory compliance.
• Transaction records: Retained for a minimum of five years to comply with financial record-keeping requirements.
• Support communications: Retained for up to three years after the last interaction, or longer if related to an ongoing dispute or legal matter.
• Analytics data: Aggregated and anonymised analytics data may be retained indefinitely as it no longer constitutes personal data.
• Marketing consent records: Retained for as long as you remain opted in, and for a reasonable period after opt-out to demonstrate compliance.

When personal data is no longer required, Khelo VIP deletes it securely or anonymises it so that it can no longer be linked to you.

9 Your Rights

As a Khelo VIP player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with your registered mobile number and a description of your request.

• Right of access: You can request a copy of the personal data Khelo VIP holds about you.
• Right to rectification: You can ask us to correct any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You can request that Khelo VIP delete your personal data, subject to our legal obligations to retain certain records.
• Right to restrict processing: You can ask us to limit how we use your personal data in certain circumstances.
• Right to data portability: You can request a copy of your personal data in a structured, machine-readable format.
• Right to object: You can object to the processing of your personal data where we rely on legitimate interests as the legal basis.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Khelo VIP will respond to all data rights requests within a reasonable timeframe. We may need to verify your identity before processing a request to protect against unauthorised access to your data.

10 Children's Privacy

The Khelo VIP platform is strictly for players aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account.

If you believe that a minor has registered at Khelo VIP or that we may have inadvertently collected data from a minor, please contact us immediately at [email protected]. For more information on our approach to underage gaming, visit our Responsible Gaming page.

11 Marketing Communications

Khelo VIP sends promotional offers, bonus notifications, and platform updates only to players who have opted in to receive marketing communications. We do not send unsolicited marketing messages.

You can opt in to marketing communications during registration or at any time through your account settings. You can opt out at any time by:

• Updating your notification preferences in your Khelo VIP account settings.
• Clicking the unsubscribe link in any marketing message we send you.
• Contacting our support team at [email protected] and requesting to be removed from marketing communications.

Please note that opting out of marketing communications does not affect transactional messages such as deposit confirmations, withdrawal notifications, and account security alerts. These are sent regardless of your marketing preferences as they are necessary for the operation of your account.

Khelo VIP does not send marketing communications to players who have self-excluded from the platform.

12 Changes to This Privacy Policy

Khelo VIP may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When changes are made, the updated policy will be published on this page with a revised date at the top.

For significant changes that materially affect how we use your personal data, Khelo VIP will notify registered players via the contact details on their account before the changes take effect. Your continued use of the Khelo VIP platform after an updated Privacy Policy has been published constitutes your acceptance of the changes.

We recommend checking this page periodically so you are always aware of how Khelo VIP handles your personal data.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how Khelo VIP handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available within the Khelo VIP platform after login
• FAQ: Visit our FAQ page for answers to common questions

When contacting us about a privacy matter, please include your registered mobile number and a clear description of your request or concern. This helps our team locate your account and respond accurately.